Name Davy Pelssers
Gender: Male
Age: 32
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Professional Experience
Davy has 9 years experience with SAP as a functional consultant. His main tasks during his projects were:
◊ Analyzing business processes
◊ Give end-user training
◊ Help defining roadmap solutions
◊ Writing of blueprint documents
◊ Writing of user-documentation and technical specifications for developers
◊ Prepare and give workshops to customers and end-users
◊ Demo preparations
◊ Configuration (customizing) of the sap crm module
During the last 6 years he especially focused on SAP CRM and SAP Authorizations.
He has worked in different SAP modules such as:
1. SAP-ISU (Industry solution for Utility companies) where he started out in a role for first line and second line customer support for device-management and meter reading processes. At that customer he became business analyst for this specific process.
2. SAP CRM: during his career he has worked on multiple CRM projects where he configured:
a. CRM online (releases 3.0; 3.1 and 4.0 and 5.0)
b. Marketing and campaign management (segment builder, marketing attributes and sets; survey suite; mailforms; newsletters)
c. Contact and Account management
d. Activity management and tasks
e. Lead and Opportunity management
f. CRM service orders (4.0 releases)
g. Service Ticket, complaint Management and Product Service Letter (CRM 5.0)
h. Authorization setup in SAP CRM
i. Interaction Center (Web client) analysis, customizing, and writing of specifications for customer changes
3. SAP BW: he worked closely together with senior BW consultants, and helped them in all aspects during the entire projects, meaning:
a. Administrator workbench:
i. Create info-objects
ii. Create data sources; infosources; update rules, psa, ods and infocubes
iii. Setup of transport chains
iv. Setup of authorizations
v. Creation of generic data sources
b. Bex Analyzer: he already helped out building simple queries and reports, and also helped in testing data quality
4. SAP Authorizations: he was responsible for analyzing the different roles, profiles within a company. He was responsible for the setup of roles and authorizations in R/3, BW and CRM.
Project Experience
SAP CRM Security Consultant
December-January 2009
- give workshops about the new authorisation concept in SAP CRM 2007 and 7.0 at diverse consultancy companies and end-customers in Belgium
SAP Belgium (January 2009)
SAP CRM Consultant
Teacher SAP CRM Overview based on CRM2007 release
- teach the 3day course at SAP Belgium for SAP CRM Overview based on 2007 release
2008 (august -now)
Telindus/Belgacom
SAP Authorization consultant
Project description:
- Team lead for the design of a global SAP Authorisation concept
- In scope are SAP BW, SAP ECC 6.0, SAP CRM 2007, SAP MDM
2008 (March - July)
Sony UK/Belgium
SAP CRM Authorization consultant
Project description:
- Team lead for the design of a global European SAP CRM Authorisation concept
o Lead workshops about CRM Security
o Gather legal and Sox compliancy regulations
o Gather Business Requirements
o Design high level authorisation concept for functional scope:
§ IC Webclient
§ IC Winclient
§ ISA B2B and ISA B2C
§ Marketing and Campaign Management
§ Sales processes and Activity Management
o Organisational Scope: Sony UK, Belgium and the Netherlands
o Building of single roles/composite roles
o Write templates for logging of:
§ authorisation incidents
§ Unit/Integration Testing
o Unit and Integration Testing
o Setup of structural authorizations for organizational model access
2007
ASML Veldhoven
SAP Business Process analyst
Project description:
- Business analyst for Contract management in the SAP CRM Module:
o Analyse new requirements and translate them into functional specification
o Follow-up of developments by external party ATOS Origin
o Central point of contact for Europe, US and East-Asia sales organizations
2007
Daikin Europe NV
SAP CRM Consultant
Project description:
- Analysis of the following topics:
o Product Substitution in SAP CRM 5.0 release (compared to the material substitution functionality in R/3 via material determination
o SAP CRM Cross Selling
o Analysis of Complaint Management and customer enhancements
o Writing of specifications for customer programs
o Easy Enhancement Workbench – ad customer fields + transfer to R/3
o Analysis of Product Service Letter
o Analysis of Service Ticket
o Setup and analysis of SAP CRM Authorisations
o Provide Master data improvements procedures
o Provide procedures for incident management and Bdoc monitoring
2007 (6 months)
Philips LIBAC
SAP CRM Consultant
Project description:
- Analysis of the two current SAP CRM Systems and the implemented functionalities such as:
o SAP EP (Customer Today application)
o SAP CRM Internet Sales (Tradelink)
o Interaction Center Webclient
o CRM online (activity, lead, opportunity, sales)
o Account and Contact Management
o Marketing and Campaign Management
- Set-up of a SAP CRM support/maintenance team
- Give training to internal trainee and junior consultant
- Set-up of maintenance procedures and deliver input on usage of new Incident Management tool
2006 (7 months)
Essent
SAP CRM Consultant
Project description:
- Maintenance and support of the current SAP CRM application (3.1 release), which is integrated with a SAP IS-U system.
- Incident management
- Problem Management
- Analysis of new projects/RFC’s
2006
Luminus
SAP CRM Consultant
Project description: Analysis for the Saint-Lambert migration project. In the context of the liberalization of the Wallon Energy market, a migration of Wallon customers into the CRM system needs to be done.
2006
Becton Dickinson
SAP CRM Consultant
Project description: design of SAP CRM Roadmap for sales force automation, BW reporting & forecasting
Main responsibilities:
◊ Analysis of business processes for sales, support & service
◊ mapping business scenarios into SAP CRM scenarios
◊ Analysis of integration of legacy systems into SAP Enterprise Portal
◊ Evaluation offline/online data availability
◊ Evaluation of different user interfaces: BSP, PCUI, SAPGUI
◊ Evaluation of different tools: SAP EP, IC Webclient, CRM online, SAP BW
2006
SAP Belgium
SAP CRM Consultant
Project description: Teach the CR100 course at SAP Belgium
Main responsibilities:
◊ Course Instructor
2006
Borealis
SAP CRM Consultant
Project description: Teach the SAP R/3 Authorization Concept
Main responsibilities:
◊ Course Instructor for SAP Authorization concept, and specific knowledge concerning authorizations setup in SAP CRM
2005
Erudict
SAP CRM Consultant
Project description: Implementation of the SxP solution (ramp-up project), a SAP CRM packaged solution to support the sales organization employees in their day-to-day work. The goal is the get a better insight on Erudict’s customers and to have a more efficient account management, this together with less administration effort! The Sales Express solution contains: Activity, Opportunity & Marketing Campaign Management
Main responsibilities:
◊ Bug fixing
◊ Integration Testing
◊ Writing of training materials
2005
Becton & Dickinson
SAP CRM Consultant
Project description: Issue solving
Main responsibilities:
◊ Bug fixing for IC Webclient problems
◊ Integration Testing of Mobile sales scenario
◊ Solve Authorization problems and issues
◊ Customizing for Mobile Service for handhelds
2005
Louwman & Parqui – Toyota NL
SAP CRM Consultant
Project description: The processes of the Toyota and Lexus Interaction Centers are supported:
- Inbound calls for info requests, complaints and special requests are handled via the SAP CRM Interaction Center.
- The SAP Interaction Center supports the execution of outbound calling campaigns taking into account territories.
- Mass mailings, satisfaction surveys and publicity campaigns are executed using SAP CRM Marketing & Campaign Management towards target groups created via SAP Business Warehouse.
Main responsibilities:
◊ Writing of Blueprint document for topics:
◊ IC Webclient for Automotive
◊ Case Management
◊ Interaction Center Winclient
◊ Follow up transactions
◊ Marketing and campaign management functionalities
◊ Use of Surveys
Realization Phase:
◊ Implementation of IC Webclient for Automotive
◊ Territory based Partner Processing
◊ Call list Management in IC Webclient
◊ Analysis of BSP pages for IC Webclient BSP Application
◊ Integration Testing
◊ Analysis of IBASE Conversion into Individual Object Setup
◊ Writing User documentation and training material
◊ Setup of partner determination, transaction types
2005
ETEX - Marley Group
SAP CRM Consultant
Project description: Implementation of IC Winclient
Main responsibilities:
◊ Integration testing and unit testing for IC Winclient developments
◊ Bug fixing
◊ Analysis of CRM Authorizations
◊ Customer Support
2004
Agfa Gevaert
SAP CRM Consultant
Project description: Implementation of Internet Sales Product Catalog and integration with Requisite Bugs eye
Main responsibilities:
◊ Creation of Internet Sales product Catalog
◊ Follow up of XML integration for transfer of SAP Internet Sales product catalog into Requisite Bugs Eye (external catalog tool)
◊ Creation of Hierarchies and product Categories
◊ Analysis of integration between R/3 Material specific information and CRM Product set types and attributes
2004
Panasonic
SAP BW Consultant
Project description: Setup of BW reporting
Main responsibilities:
◊ Logistics and SD reporting
◊ Creation of generic data sources based on View and infoset Query
◊ Data modeling via Administrator Workbench
◊ Creation of Info-objects/infosources/datasources/ODS Objects/Infocubes/update rules
◊ Create update rules based on formulas and/or routines
◊ Transports via STMSS and transport connection
◊ Setup of process chains
◊ Setup of product hierarchy
◊ Setup of authorizations/roles for the BW System
2004
Pioneer Antwerp
SAP Authorisation Consultant
Project Description: Set up of SAP Authorisation Concept
- Scope:
§ R/3 (Finance/SD/MM)
§ BW
- Analysis of the business requirements
- Set up of roles (Single/Composite – Master and Derived roles)
- Unit & Integration testing (in collaboration with Key-users)
- Creation of customer specific authorisation checks
2003
ISS
SAP BW Consultant (CSC)
Project description: Setup of BW reporting
Main responsibilities:
◊ HR reporting, SD and COPA
◊ Data modeling within the Administrator workbench
◊ Setup of Process chains
2003
ISS
SAP CRM Consultant
Project description: Implementation of CRM Online
Main responsibilities:
◊ Prepare workshops with end-users (IT responsible, sales managers)
◊ Writing of Blueprint
◊ GAP Analysis
◊ Customizing of leads, opportunities, activities and quotations
◊ Setup of organizational model
◊ Give user training
◊ Analysis of middleware settings and configuration
◊ Setup of authorizations/roles
2003
SAPPI
SAP CRM Consultant
Project description: Implementation of CRM Online
Main responsibilities:
◊ ALE Distribution of HR Organizational model into SAP CRM
◊ Setup and mapping of the SAP CRM organizational model
◊ Customizing of activity, lead and opportunity management
◊ Setup of authorizations/roles
◊ Marketing and Campaign management
◊ Setup of transfer from CRM Quotations / R/3 quotations
2001-2002
ELECTRABEL
SAP IS-U Business analyst
Project description: Business analyst SAP IS-U DM/MR
Main responsibilities:
◊ First line customer support for DM/MR
◊ Second line customer support
◊ Business analyst for processes
2000
ELECTRABEL
SAP Technical consultant
Project description: ABAP consultant
Main responsibilities:
◊ Writing simple reports
◊ Work with data dictionary
◊ Work with screen painter
Instructor for courses:
◊ CR100: CRM Base customizing
(SAP Belgium, February 2006)
◊ CR600: Marketing and Campaign Management (Internal training at Cernum head office, 2005)
◊ SAP Authorizations: overview of general SAP Authorization concept and specific CRM authorizations
o (BOREALIS, January 2006)
◊ SAP CRM Overview Course based on CRM 2007 release
o SAP Belgium - November 2008
Education
Licentiate in Applied Economics (University LUC in Diepenbeek)
Courses:
◊ SAP R/3 Basic overview (MM, SD and FICO) -2000
◊ SAP course Basic IS-U (Industry solution for Utility Companies -2001
◊ SAP EDM (Energy Data Management) -2001
◊ SAP RTP (real time pricing) -2001
◊ CR400: Interaction Center Winclient -2005
◊ CR410: Interaction Center Webclient -2005
◊ BC400: Abap Programming Basis course -2005
◊ ABAP for functional consultants - 2006
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Languages |
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Language |
Word |
Writing |
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Dutch |
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Fluent |
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English |
Fluent |
Fluent |
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German |
Basic but very good understanding |
Basic |
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French |
Good |
Good |
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Contact Details |
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DASAP Consulting BVBA
Dorpsstraat 49
3460 Bekkevoort
Belgium
www.dasap.be
Manager: Davy Pelssers
Mobile: +32/473.85.49.34
E-mail: davy.pelssers@contactoffice.net |
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